Contact
Let's have a proper conversation.
Call us, email us, or leave your number and an adviser will ring you back — usually within the hour during office hours. Whichever you choose, you will speak to a qualified adviser, there is nothing to sign, and it will not cost you anything.
Email us
Please don’t send documents or bank details until an adviser has asked you for them.
Office hours
- Monday to Friday
- 9:00am – 5:00pm
- Weekends
- Closed
Several advisers take evening appointments by arrangement — just ask.
Our office
Bank House, 8 Cherry Street,Birmingham, B2 5AL
By appointment only. Almost everything we do is handled by phone and email, so you never need to travel to us.
Get directions →- No fee to you, at any stage
- No obligation, and no pressure at the end of it
- Authorised and regulated by the FCA, no. 841262
What happens after you get in touch
You get in touch
Form, phone or email. A name, a number and a rough idea of what you are trying to do is enough to start.
We call you back
Usually within the hour in office hours, first thing the next working day otherwise. An adviser, not a switchboard taking a message.
We book you in properly
A full appointment with an adviser at a time that suits — evenings included if the working day makes it impossible.
You decide
A recommendation with the reasons in writing. No fee at any stage, and no obligation to go ahead with it.
Before you get in touch
The things people usually want to know before they pick up the phone.
Do I have to come into the office?
No, and most of our clients never do. Advice is given over the phone, by email and over video, and we look after people right across the UK from one office in Birmingham. If you would rather meet face to face you are very welcome — we just ask that you book a time first, because advisers are often out with clients or on calls, and nobody wants a wasted trip into town.
Is the advice really free?
Yes, and there is no fee at any stage. When your mortgage completes, the lender pays us a procuration fee — that is the whole model. If your case does not complete, we are not paid, which is also why we chase the solicitor rather than wait for them.
What do you need from me to start?
Very little. A name, a number, and a rough idea of what you are trying to do is enough for a first conversation. Payslips, bank statements and the rest come later, once we know which lender we are actually talking to — there is no point gathering paperwork for a lender we are not going to use.
Will getting in touch affect my credit file?
No. A conversation leaves no trace at all, and at most lenders a decision in principle can be run as a soft search — visible to you, not to anyone assessing you, and with no effect on your score. Nothing that leaves a hard footprint is run without you agreeing to it first.
Can I speak to someone outside 9 to 5?
Often, yes. The office is open Monday to Friday, 9am to 5pm, but several advisers hold evening appointments for people whose working day makes daytime impossible. Ask when you first make contact and we will match you with someone who can do the time you need.
Are you only for people in Birmingham?
The office is in Birmingham; the clients are everywhere. Because the work is done by phone and email, where you live makes no difference to the advice you get or the lenders we can reach on your behalf.
Fifty-four reviews. Not one under five stars.
Left by people who, not long ago, were deciding whether to make the call.
“Excellent service from start to finish. Everything was explained clearly, communication was prompt throughout, and the whole process felt smooth and well managed. Really appreciated the support and professionalism.”
“Absolutely live up to their name, with incredible service. Great advice from Ryan and amazing follow up support from Hollie. Everything was pain-free and very easy.”
“Very reactive and reliable service from the Quick Mortgages team, it made remortgaging very easy!”
Not sure it is worth a call yet?
It is. Half an hour on the phone will tell you what you can borrow, what it would cost, and whether the thing you are planning actually works — and you will owe us nothing either way.